Associated Certifications

ECE – XCC

Course Duration

1 Day

Delivery Method

Available as Classroom Instructor-led training and Virtual Instructor-led training

Who should attend

This course is for partners and power users that want to be able to get the most value out of their investment in XCC.

Mandatory Prerequisite

Students need to have attended XCC Manage and Deploy. Knowledge of wireless and troubleshooting should also be understood. Programming skill will also be beneficial but is not needed.

Course objectives

Upon completion of this course, students will have gained the working knowledge to:

• Understand wireless issues and how to detect them
• More effectively troubleshoot wireless
• How to diagnose common application problems
• Diagnose API errors
• Create custom reports and dashboards

Overview

This course provides guidance on troubleshooting common wireless issues using XCC. It also provides tips and tricks on troubleshooting common errors within XCC such as API errors, or issues with applications.

Course agenda

Troubleshooting Tips Device Connectivity

• Lab 1 – AP connection issues

Wireless Client Issues

• Lab 2 – User can’t connect to wifi
• Lab 3 – User can’t access network
• Lab 4 – RADIUS errors

Performance Issues

• Lab 5 – Determine performance issues

Application Problems

• Lab 6 – Application not working

API Issues

• Lab 7 – API Errors